Maintenance plans

Robust hardware and networking support options.

If your dental office is transitioning to a fully digital practice, count on Astra Practice Partners as your single source for digital technology and support.

Our hardware and networking maintenance plans include installation and configuration, general how-to and usage questions, technical troubleshooting and support.

In addition to addressing your issues in an average of 60 seconds or less, you get:

	REMOTE SUPPORT	FULL SERVICE
Unlimited remote support		✔
5 Free remote occurrences per month	✔	✔
1 Occurrence (up to 8 hrs.) onsite support per month		✔
Add’l occurrences discounted by 15%*	✔	✔
Free yearly equipment health evaluation	✔	✔
Discount on hardware purchases	✔	✔
Up to 45 GB of cloud backup free		✔
Virus, spyware, malware and ransomware removal**	✔	✔
Priority call handling & onsite support	✔	✔
Equipment removal and recycling		✔
Free technology risk analysis		✔
A la carte hourly services are available at $89 an hour for remote support and $140 an hour for onsite tech support (+ $39 trip fee).	+ $39 trip fee for onsite support

* Hourly remote support billed in 15 minute increments
** May require hard drive purchase to ensure HIPAA compliance

Let us know how Astra can support you

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Hardware and equipment

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Thank you for your interest

We appreciate your interest in Astra Practice Partners. A team member will contact you within 24 hours to answer any questions you may have.

Other Astra services you may be interested in:

Data backup & recovery

Protect your practice, profits and patient data

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Questions?

We're here to help. Just call us at 503-243-3966 or toll-free at 800-368-6401. TTY users, please call 711.